Peace of Mind
Warranty & Protection Plans
Every COOLWINDS shade comes with a standard 2-year warranty on motors, hardware, and fabric. Extend your coverage for up to 5 years at checkout.
Coverage Options
Choose Your Plan
Standard
Included
2-Year Coverage
- Motor defects & failures
- Fabric delamination
- Hardware failures
- Remote & receiver issues
- Email & phone support
Extended
+$29/shade
3-Year Coverage
- Everything in Standard
- Priority support response
- Replacement parts expedited
- 1 free service visit
Most Popular
Premium
+$39/shade
4-Year Coverage
- Everything in Extended
- 2 free service visits
- Motor replacement guarantee
- No-questions-asked repair
Ultimate
+$49/shade
5-Year Coverage
- Everything in Premium
- 3 free service visits
- Full product replacement option
- Dedicated support line
What's Covered
- Motor defects & malfunctions
- Fabric delamination or tearing under normal use
- Hardware failures (brackets, tubes, end caps)
- Remote control & receiver issues
- Free replacement parts within warranty period
- Free labor support via email or phone
Not Covered
- Physical damage from misuse or accidents
- Fading from excessive UV exposure
- Damage from improper installation
- Normal wear and tear on fabric
- Issues caused by unauthorized modifications
- Damage from water intrusion or flooding
How to Claim
Filing a Warranty Claim is Simple
5
Contact Us
Email support@coolwindshades.com with your order number and a description of the issue.
6
Send Photos
Attach clear photos or a short video showing the defect. This speeds up our review process significantly.
7
We Review
Our team reviews your claim within 1 business day and determines the best solution.
8
Resolution
We ship replacement parts or a new unit at no cost. Most claims are resolved within 5 business days.
Need Warranty Support?
Email us with your order number and a description of the issue. We typically respond within one business day.
support@coolwindshades.comInclude your order number and photos if possible