Help for Your Shades
Post-purchase manuals, video tutorials, troubleshooting, and warranty help — direct from the manufacturer.
Resolve Issues Faster
Choose the support option that matches your need. These pages are built for customers who already own COOLWINDS shades — measuring, installation, product manuals, videos, warranty, and direct contact.
Product Manuals
PDF manuals and step-by-step guides for roller, zebra, roman, and motorized shades — plus guided troubleshooting.
View manuals →Video Tutorials
Watch measuring, installation, motor pairing, and troubleshooting walkthroughs for every COOLWINDS shade type.
Watch videos →Installation Guide
DIY bracket install for inside and outside mount. Most windows take under 15 minutes — no contractor needed.
Install guide →Measuring Guide
Inside and outside mount measuring instructions so your custom shades fit the first time.
How to measure →Warranty & Claims
2-year standard coverage details, protection plans, and how to file a warranty claim with photos.
Warranty info →FAQs
Answers on sizing, blackout fabrics, shipping, returns, and common product questions.
Browse FAQs →Contact COOLWINDS Support
Reach our brand support team for order-specific help, replacement parts, or issues not covered in the guides above.